02 Dec 2021
BALIKPAPAN, Inibalikpapan.com – PT Transkon Jaya Tbk as a company engaged in services, always strives to provide the best service for its customers.
One of them is related to customer satisfaction. PT Transkon Jaya Tbk realizes that customer satisfaction will have an impact on the company’s business development, both directly and indirectly.
As a company engaged in vehicle rental services, PT Transkon Jaya Tbk understands that the vehicle units owned by the company greatly affect overall operational activities.
In addition to ensuring the quality of vehicles offered to customers, timeliness in fulfilling customer requests is also a determining factor for customer satisfaction. Because the demand for vehicles from customers fluctuates, PT Transkon Jaya Tbk cannot always predict exactly when rental requests from customers will come, and how many customers are needed.
So, in order to continue to meet customer demand without any obstacles, PT Transkon Jaya Tbk provides 100 units of vehicles as stock inventory. Evaluation from experience, this is done to minimize the risk and even anticipate the unavailability of units when getting requests from customers.
By always paying attention to the number of existing vehicle inventories in anticipation of facing demand uncertainty, the company hopes that there will be a positive impact that can be felt.
Starting from a sense of customer satisfaction because their requests are always fulfilled, and also building a sense of trust and customer loyalty, where it will also have an impact on improving company performance and forming a positive image of the company in the eyes of customers.